British Gas Homecare Terms And Conditions Pdf


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These are our standard terms and conditions for Boiler Care. As a HomeCare customer, you will be deemed to have accepted this contract from the date that you sign up. We recommend that you read our Privacy Notice, to understand your data protection rights and how we collect and use your Personal Data. All of our Privacy Notices are located at www.

HomeCare Range Terms and Conditions. In your world everything should be clear

Introduction to your Terms and Conditions 3 2. About our Packages 3 3. What we can look after 4 4. Definitions 5 5. General Conditions that apply to our Agreements 6 6. It is important you read these terms and conditions carefully, together with your 2. About our Packages About the Package you ve chosen Boiler and Controls Statement confirming the products you hold, as these form the basis of your Agreement with us. See your Statement for confirmation of the products you hold.

Definitions used in your Terms and Conditions 3. You can find more details in section 5. British Gas Powerflush means a product that is designed to remove sludge and other waste from central heating systems. You can find more details in section Care Agreement means our noninsurance agreements in section 11 headed Care Agreements.

Cover Agreement means our insurance agreements in section 8 headed Cover Agreements. Domestic Purposes means at least half the rooms in your Home must be used for normal living purposes and not more than half the rooms are used in connection with a business, trade or profession.

Excess means an amount you have chosen to pay as shown on your Statement as the first part of each claim under your Cover Agreement. First Service for Agreements that include a First Service means a visit we carry out towards the beginning of your first Period of Agreement to confirm we can accept the relevant parts included under your Agreement. Fixed Fee means an amount you have chosen to pay as shown on your Statement each time we complete a repair under your Care Agreement.

Home means the place where you live or a home you own either as a second property or as a landlord that is a private domestic property, including any garage connected to your home.

Maintenance Inspection for Agreements that include a Maintenance Inspection means a visit we carry out to check that the relevant parts included in your Agreement are safe and in good working order. You can find more details in section Period of Agreement means the fixed period of your Agreement shown on your Statement.

Your Agreement begins on the date we accept your application and normally runs for twelve months. If you add extra products to an existing Agreement, the Period of Agreement for any new products may be less than twelve months and we will normally align your products so that they all renew at the same time each year. Statement means a written statement you receive from us that confirms the products you hold, the price for the products and any Excess or Fixed Fee you have agreed to pay for each repair.

Upgrades are changes to your system which will improve its efficiency or safety. Examples of upgrades include replacing working radiators with improved models or replacing standard radiator valves with thermostatic radiator valves. The cost of upgrading your system is not included in your Agreement. General Conditions that apply to our Agreements 5.

The length of your Agreement is shown on your Statement and will begin on the date we accept your application. We will always write to you to tell you about any change to your price and Direct Debit instalments.

If you choose to pay annually in advance, you may also do so by cheque,credit card or debit card and we may charge you a small You or your means the person named on your Statement, together with the members of your household who normally live with you.

If you are a Landlord, this may be you or your tenant. All of our charges include relevant taxes at the current rate. Our engineer will decide whether a fault is related or unrelated to a previous breakdown visit. You will need to pay any Excess or Fixed Fee if the call out is not related to a previously completed fault that is still under guarantee.

We will ask for pre-authorisation by credit or debit card at the same time that we book your appointment. We will not take the payment until we have completed your repair and all repair work is guaranteed for twelve months. If you are a Landlord, you can find more details in section First Service If your Agreement includes a First Service, we will arrange to inspect your boiler and controls or gas central heating system or gas appliance depending on what is included in your Agreement , to help make sure we can include them in your Agreement and that they are safe and in good working order.

We will normally carry out your First Service within 42 days of the start of your first Agreement, although it may be later if there is an increased demand for our services especially in colder weather. Our engineer will fill in a service or breakdown checklist to show you what has been inspected. If your First Service reveals a problem such as boilers for which we know we cannot get parts, or systems that are not installed safely or which we cannot get to we may: Tell you what work is needed and what it will cost to do that work; Offer you a different product which will not include the parts of your system causing the problem; or Cancel your Agreement and refund any money you have paid.

We will not carry out a First Service if we have already carried out a First Service or Annual Service at the same property in the previous twelve months, even if you are a new owner of the property. If your Agreement includes an ASV, we will contact you to arrange a visit to your Home in the second and subsequent years of your Agreement to inspect your boiler and controls, gas central heating system or gas appliance depending on what is included in your Agreement.

We will check that your boiler, its flue and ventilation are working in accordance with legal requirements and regulations, and we will analyse the combustion gases that your boiler produces using a probe where appropriate.

This is to help make sure that they are safe and in good working order. We will normally carry out your ASV around twelve months from the date of the last one. In periods of high demand for our services such as cold weather , we prioritise breakdowns and may need to rearrange your ASV. To arrange your ASV we may contact you by phone, , text or letter. Where contact is by letter or , we will make 3 attempts.

Should you not respond, we will assume that you do not wish to have an ASV carried out for that particular Period of Agreement and move your ASV due date to approximately the same time in the following year.

In these instances, we will not reimburse any of the Agreement fees. You will still be entitled to have your ASV before the end of your Period of Agreement, but you will need to contact us to arrange an appointment. Unless you tell us when we write to you that you do not want to renew, we will automatically renew your Agreement for another fixed period of a year if you have chosen to pay by Direct Debit.

At the end of your Period of Agreement and at the end of each subsequent year, the price of your Agreement may change. Once we receive your new address details we can set up a new Agreement or transfer your existing Agreement to your new address unless you tell us you do not want to continue with your Agreement.

We will also arrange a First Service for your new Home See 5. If you own a domestic property which you rent out, you can also hold our Agreements for these properties. Additional products are available see section 10 for Landlord Services Where we can provide the service There are a few remote areas of Great Britain where we do not currently provide Agreements.

If this affects you, we will tell you when you apply Our responsibilities We will meet our responsibilities under your Agreement within a reasonable time unless it is impossible because of circumstances outside our control. If we cannot meet our responsibilities, we will let you know as soon as possible confirming the reasons why we cannot meet our responsibilities. We will also give you another time when we expect we can meet our responsibilities to you.

It is your responsibility to allow us access to your property. If we cannot gain access, we will not be able to carry out the necessary work and you will need to arrange another appointment. If you do not arrange an appointment or we cannot gain access, your Agreement will continue even though we have not been able to carry out the work.

If, after several attempts, we have been unable to make an appointment or we still cannot gain access, we may write to you to let you know we have cancelled your Agreement Safety advice We may advise you that permanent repairs or improvements are needed to help make sure your appliance or system works safely for example, to keep to gas-safety regulations, such as upgrading your ventilation to meet current standards.

If you do not follow our advice, it may mean that we cannot meet all of our obligations to you under your Agreement. In this case, your Agreement will continue to run unless you tell us you would like to cancel, or if we cancel see section 6 General Conditions Cancellation Spare parts If our engineer does not carry the spare parts needed on the day of your appointment, we use a central stock of approximately 30, parts which means we can normally get hold of most items the following working day.

If not, we will do all we reasonably can to find and install parts from our approved suppliers. We may use other approved parts or parts that have been reconditioned by the original manufacturer or approved third parties Labour One of our engineers will usually carry out the work. In some cases we may authorise a suitably qualified contractor to carry out the work. All of our contractors carry identity cards Guarantees We guarantee to make good any faulty parts or faulty workmanship for a period of twelve months from the date we completed your repair.

The rights in relation to any guarantee we give you apply in addition to, and do not affect, your legal rights under the Sale of Goods Act , the Supply of Goods and Services Act , or any replacement legislation. Where we install or replace your boiler we will commission and carry out a safety check on your new boiler at the time of installation.

A separate Annual Service Visit will not therefore be carried out during the first 12 month period Governing law The terms and conditions for all Agreements are written in English and all correspondence will be in English. Your Agreement is governed by the laws of England and Wales if your Home is based in England or Wales and by the laws of Scotland if your Home is in Scotland Upgrades Upgrades are changes to your system which will improve its efficiency or safety.

Examples of upgrades include replacing working radiators with improved models and replacing standard radiator valves with thermostatic radiator valves. Any repairs required to your upgraded system will be included within your HomeCare Agreement unless general exclusions apply see section 7 General Exclusions.

Should you have a powerflush from a third party, British Gas would require proof of purchase of the powerflush in order to complete any subsequent repairs Internet connected heating controls You may also hear this product referred to as Remote Heating Control, or Hive Active Heating. Internet connected heating controls allow you to control your central heating system remotely.

If we have installed your internet connected heating controls we will cover all elements of the system necessary for controlling your heating after any warranty period has expired as long as you have a continuous Boiler and Controls or Central Heating Agreement at the property.

If your internet connected heating controls were not installed by us then we will provide cover for the controls and thermostat as long as you have had a continuous Boiler and Controls or Central Heating Agreement at the property but we may not be able to replace it with a like for like product. The cover we provide excludes your broadband connection, mobile phone and any other internet connected heating control equipment whose primary purpose is not to operate your heating system.

If you have any questions relating to your internet connected heating controls, please call. This will be in addition to your statutory rights under 6. Cancelling your Direct Debit without contacting us will not mean you have cancelled your Agreement. If you do not inform us that you wish to cancel and your Direct Debit payment is rejected, we will attempt to contact you by letter at the address we have on our records to rectify your account. If we do not hear from you following contact, and the outstanding payment is not made, we will cancel your Agreement not less than 30 days after the date we were first notified payment was not received.

Any outstanding charges will be payable and subject to the terms outlined in section 6. If you cancel within the first 14 days of your Agreement or the date you received your welcome pack, whichever is the later, we will give you a full refund of any money you have paid, unless we have carried out work, in which case cancellation charges may apply see section 6. At the end of the free period you will be offered the opportunity to purchase a similar Care Agreement for a further Period of Agreement.

General Conditions Cancellation If you cancel after the first 14 days of your Agreement and pay by monthly Direct Debit, we will continue to provide cover until the end of the period from which your last payment applies, we will then cancel the product and take no further payments, unless we have carried out work.

We will then provide a refund of any money you have paid for the time left to run in your current Period of Agreement, unless we have carried out work, in which case, cancellation charges may apply see section 6. If you or we cancel a current agreement and you then buy an equivalent product supplied through British Gas Insurance or any associated British Gas Insurance partnership twice or more within a three year period, or within 3 months of cancelling your existing Agreement you will not be eligible for certain benefits such as an introductory pricing offer.

The cancellation charge will be the total of the relevant amounts set out in the table below less: Any Excesses or Fixed Fees paid for each repair. Any money you have paid to us for the product in the current Period of Agreement.

These charges will not be more than the total annual cost of the product for the Period of Agreement you are cancelling. Type of work completed Boiler or Central Heating repairs All other completed repairs Charge for each piece of work completed Annual Service 60 Type of work completed Landlords Gas Safety Certificate CP12 Charge for each piece of work completed from 24 The amount charged will be dependent on the number of appliances checked.

If you do not make an agreed payment. If we find something wrong at a First Service. If there are health and safety issues.

British Gas Homecare - Access and making good

Introduction to your Terms and Conditions 3 2. About our Packages 3 3. What we can look after 4 4. Definitions 5 5. General Conditions that apply to our Agreements 6 6.

Introduction to your Terms and Conditions 1 2. Changes to your Terms and Conditions 1 3. What we can look after Diagram 2 4. Definitions 2 5. General Conditions that apply to all greements 2 6. Introduction to your Terms and Conditions We have designed these products to provide a safe, high-quality service to repair or maintain and repair the elements included in your greement. It is important you read these terms and conditions together with your Statement confirming the products you hold carefully, as these form the basis of your agreement with us.

british gas boiler service

British Gas is an energy and home services provider in the United Kingdom. The Gas Light and Coke Company was the first public utility company in the world. In the beginning of the s, the gas market in the United Kingdom was mainly run by county councils and small private firms. At this time the use of a flammable gas often known as " town gas " piped to houses as a fuel was still being marketed to consumers, by such means as the National Gas Congress and Exhibition in The gas used in the 19th and early 20th centuries was coal gas , but in the period of —77, British domestic coal gas supplies were replaced by natural gas.

How to Cancel British Gas

Use them to discover what thousands of boiler cover customers thought of boiler cover from brands including British Gas, Homeserve and Vaillant. British Gas offers boiler installations, maintenance and heating repair services, including one-off repairs and boiler cover contracts. Boilers need to be serviced at timely periods to ensure that they continue to work properly — and to ensure that they are safe.

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